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FAQ

 

Jewelry

Vintage: Each piece of jewelry has been cleaned and hand selected by us. We do not use pieces that are tarnished or have missing stones. Typically, the pieces in Vintage Bath Bombs are clip on earrings due to size, but we have placed necklaces and bracelets in bombs as well.

Modern: The earrings, bracelets, and necklaces we have inside our modern bombs are purchased in small quantities. This is to ensure each purchase can have multiples of the same jewelry type bath bomb with different jewelry inside.

Due to liability purposes we do not handle custom bath bomb jewelry orders. You can select the type of jewelry within our Modern Bath Bombs, but we cannot ensure a specific piece of jewelry will be in the bomb you chose.

 

 

Ingredients

All of our bath bombs are made using high quality ingredients, we do not use anything that would be unsafe to place in our water or on your body, this includes natural dyes. Please see the below list of ingredients, due to small batch production your bath bomb may vary in color.

Audrey, Carmen, Lucille, MarilynSodium Bicarbonate, Citric Acid, Cream of Tartar, Cornstarch, Cocoa Butter, Shea Butter, Mango Butter, Avocado Oil, Coconut Oil, Grapeseed Oil, Essential Oils, Polysorbate 80, Optiphen Plus, Mica, Isopropyl Alcohol, Distilled Water.

SophiaSodium Bicarbonate, Citric Acid, Epsom Salt, Cream of Tartar, Cornstarch, Cocoa Butter, Shea Butter, Mango Butter, Avocado Oil, Coconut Oil, Grapeseed Oil, Essential Oils, Polysorbate 80, Optiphen Plus, Mica, Isopropyl Alcohol, Distilled Water.

 

Wholesale

If you have wholesale inquiries please email admin@gemfizz.com

 

Shipping

It takes 24-48 hours for orders to process to be shipped. If you need an order shipped out before the standard processing time please contact us at admin@gemfizz.com to arrange so we can make sure we can get it to quicker if possible.

Shipping labels are printed directly through Shopify. The address exactly as you enter it, is the address that will go on the shipping label. We ship Monday-Saturday via USPS.  Shipping rates are calculated by Shopify and USPS using size, weight, and distance from Denver, CO to your delivery address.

While it is rare that USPS loses a package, it does on occasion happen. In the off chance a package does go missing there are certain steps we must take prior to offering a replacement or refund on the order.

Tracking shows delivered but is not at your delivery address:

If your package shows that it was delivered but is not at your house please take the following steps before contacting us about a missing order. Confirm via USPS.com that your package was not delivered using your tracking number, and locate the GPS of the delivery. To find missing mail, you can go to https://www.usps.com/help/missing-mail.htm Double check with your neighbors as well as the sides of your house. Sometimes USPS can place packages in hidden places to avoid them from getting stolen, especially during holiday months. If you have contacted USPS and the package GPS shows that it was delivered to your house but is not there, you will need to file a mail theft report with the United States Postal Inspectors office.

Please contact us if you have taken these steps and we would be happy to help.

Tracking hasn’t updated in a few days or seems like package is stuck somewhere:

If your tracking information has not updated in a few days and it doesn’t look like your package is moving, give USPS a call, at 1-800-275-8777. They will be able to either track it down and open a claim to locate it. If they are unable to locate it please contact us and we will be happy to help.

 

Returns & exchanges

Due to the nature of our products, sales are final. However, if you should receive a damaged or defective bath bomb please contact us at admin@gemfizz.com and send us photos of the damage or defective bath bomb and we will be happy to assist with a return for a replacement or refund.
Please note we are not able to exchange jewelry pieces if you do did not get the one you were hoping for.  

Do you have any questions we’ve not answered? Contact Us!